Cancellation Policy

Last Updated: January 1, 2025

Policy Overview

This Cancellation Policy outlines the terms and conditions for canceling services with Techily Fly. We understand that circumstances may change, and we aim to be fair and transparent in our cancellation processes while protecting both our interests and those of our clients.

Please read this policy carefully before engaging in any service agreements with Techily Fly.

Client Cancellation Rights

Clients have the right to cancel services under the following conditions:

Before Work Commencement

If you wish to cancel before any work has begun:

  • Within 24 hours of payment: Full refund (100%)
  • 24 hours to 7 days after payment: 80% refund
  • 7 to 14 days after payment: 50% refund
  • After 14 days from payment: No refund

After Work Commencement

Once work has started on your project:

  • No refunds for completed portions of work
  • Partial refund may be considered for uncompleted work
  • Administrative fee of 20% of total project cost applies
  • Completed deliverables will be provided upon payment for rendered services

Techily Fly's Cancellation Rights

Techily Fly reserves the right to cancel services under certain circumstances:

Grounds for Cancellation

We may cancel services if:

  • Client fails to make payments as agreed
  • Client provides false or misleading information
  • Client requests illegal or unethical services
  • Client becomes unresponsive for more than 14 days
  • Client breaches terms of the service agreement
  • Force majeure events prevent service delivery
  • Technical limitations make project completion impossible

Cancellation Notice

When Techily Fly initiates cancellation:

  • Written notice will be provided via email
  • Reason for cancellation will be clearly stated
  • Grace period of 7 days may be provided for issue resolution
  • Partial refund may be offered based on work completed

Cancellation Process

Client-Initiated Cancellation

To cancel your services:

  1. Send a written cancellation request to TechilyFly@gmail.com
  2. Include your full name, project details, and reason for cancellation
  3. Specify the cancellation date if different from request date
  4. Wait for confirmation from our team within 48 hours
  5. Follow instructions for any outstanding payments or deliverables

Company-Initiated Cancellation

When Techily Fly cancels services:

  1. Written notice will be sent to your registered email
  2. Clear explanation and documentation will be provided
  3. Options for project recovery may be offered
  4. Final settlement of any financial obligations will be calculated
  5. Timeline for service cessation will be clearly communicated

Service-Specific Cancellation Terms

Website Development Projects

  • Design phase cancellations: Up to 60% refund available
  • Development phase cancellations: Up to 30% refund available
  • Testing phase cancellations: No refund available
  • Completed website projects: Non-refundable

Digital Marketing Services

  • Monthly services: Cancel with 30 days notice
  • Campaign-based services: Pro-rated refund for unused period
  • Setup fees: Non-refundable after campaign launch
  • Ad spend refunds: Subject to platform policies

Video Production and Filming

  • Pre-production cancellations: Up to 70% refund available
  • Production phase cancellations: No refund for booked resources
  • Post-production cancellations: Up to 40% refund for uncompleted work
  • Completed videos: Non-refundable

AI and Automation Services

  • Consultation phase: 80% refund within 48 hours
  • Implementation phase: Pro-rated refund based on progress
  • Custom development: Non-refundable after code delivery
  • Subscription services: Cancel with 30 days notice

Milestone-Based Cancellations

For projects with multiple milestones:

  • Each milestone is treated independently for cancellation purposes
  • Completed milestones are non-refundable
  • Current milestone cancellations calculated based on completion percentage
  • Future milestones are fully refundable if canceled

Payment Processing for Cancellations

Refund Timeline

  • Refund requests processed within 7-14 business days
  • Payment processor fees may be deducted from refunds
  • Original payment method will be used for refunds
  • Credit card refunds may take 5-10 business days to appear

Outstanding Balances

  • Any outstanding payments for completed work must be settled
  • Deliverables will be released upon final payment
  • Late payment penalties may apply as per agreement terms
  • Payment plans may be arranged for large outstanding balances

Intellectual Property Considerations

Upon Cancellation

  • Completed work may be delivered after full payment
  • Partial work may not be usable without completion
  • Client retains rights to fully paid deliverables
  • Techily Fly retains rights to reusable components

Third-Party Services

  • Third-party licenses are non-refundable
  • Domain names remain client property if fully paid
  • Hosting services subject to provider cancellation policies
  • Software subscriptions follow vendor terms

Emergency Cancellations

Client Emergencies

In cases of genuine emergencies:

  • Documentation may be required
  • Enhanced refund terms may be considered
  • Project pause options may be offered
  • Future service credits may be provided

Company Emergencies

If Techily Fly faces emergency situations:

  • Immediate notification will be provided
  • Alternative arrangements will be offered
  • Partial refunds may be provided for interrupted services
  • Service continuation options will be explored

Cancellation Communication

Required Information

All cancellation requests must include:

  • Full legal name of the requesting party
  • Project name or invoice number
  • Specific services to be canceled
  • Effective cancellation date
  • Reason for cancellation (optional but helpful)
  • Preferred refund method (if applicable)

Confirmation Process

  • Written confirmation within 48 hours
  • Detailed breakdown of financial implications
  • Timeline for final actions
  • Next steps and required actions

Special Circumstances

Force Majeure

Events beyond reasonable control:

  • Natural disasters and extreme weather
  • War, terrorism, or civil unrest
  • Government actions or regulations
  • Pandemics or health emergencies
  • Infrastructure failures

Technical Issues

Technology-related cancellations:

  • Platform failures affecting service delivery
  • Security breaches requiring immediate action
  • Software compatibility issues
  • Third-party service interruptions

Dispute Resolution

Disagreements

If you disagree with our cancellation decision:

  1. Submit written appeal with supporting evidence
  2. Request review by senior management
  3. Consider mediation through neutral third party
  4. Arbitration as final resolution method

Legal Recourse

  • All disputes governed by Indian law
  • Jurisdiction limited to Indian courts
  • Attorney fees typically not recoverable
  • Statutory limitations apply

Policy Modifications

Techily Fly reserves the right to modify this Cancellation Policy at any time. Changes will be effective immediately upon publication on our website. The policy in effect at the time of your service agreement will govern cancellations.

Contact Information

For questions about this Cancellation Policy or to initiate a cancellation, please contact us:

  • Email: TechilyFly@gmail.com
  • Phone/WhatsApp: +91 88251 64657
  • Address: Techily Fly By AbdurRahman Ibn Ghufran, Ward No. 07, Lahsaniya, Khoripakar, Dewapur, Pachpakari, Patahi, Dhaka, Motihari, East Champaran, Bihar, India - 845427

Acknowledgment

By engaging Techily Fly's services, you acknowledge that you have read, understood, and agree to this Cancellation Policy. This policy forms part of our overall service agreement and is legally binding.

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