Return and Refund Policy

Last Updated: January 1, 2025

Policy Overview

At Techily Fly, we are committed to delivering high-quality digital services that meet and exceed our clients' expectations. This Return and Refund Policy outlines the conditions under which refunds may be issued for our digital services.

Please note that digital services, including but not limited to website development, video production, digital marketing, and AI automation services, are subject to specific refund considerations due to their intangible nature and the intellectual property involved.

Refund Eligibility

Refunds may be considered under the following circumstances:

Before Work Commencement

If a client cancels a project before any work has begun:

Full refund (100%) may be provided if cancellation occurs within 24 hours of payment
80% refund if cancellation occurs between 24 hours and 7 days of payment
50% refund if cancellation occurs between 7 days and 14 days of payment
No refund for cancellations after 14 days from payment date

After Work Commencement

Once work has commenced on your project:

No refunds for the portion of work that has been completed
Partial refund may be considered for uncompleted portions of the project
Refund amount will be calculated based on work completed vs. total project scope
Admin fees (20% of total project cost) may apply to all post-commencement refunds

Quality Issues

If you believe there are quality issues with delivered work:

We will first attempt to address concerns through revisions
Refunds may be considered if work fundamentally doesn't meet agreed specifications
All quality concerns must be documented in writing within 7 days of delivery
Techily Fly reserves the right to demonstrate that deliverables meet agreed standards

Non-Refundable Services

The following are generally non-refundable:

Consultation fees and strategy sessions
Domain names and hosting services (subject to provider policies)
Third-party software licenses or subscriptions
Completed work that meets agreed specifications
Services rendered beyond the agreed revision limits
Additional work requested outside the original scope
Services delayed due to client-provided content or feedback delays

Refund Request Process

To request a refund, please follow these steps:

Step 1: Contact Us

Send a written refund request to TechilyFly@gmail.com with the following information:

Your full name and contact information
Project name or invoice number
Reason for refund request
Detailed explanation of the issue
Any supporting documentation

Step 2: Review Period

Once we receive your request:

We will acknowledge receipt within 48 hours
Our team will review your request within 7 business days
We may request additional information or clarification
We may offer alternative solutions before processing a refund

Step 3: Decision and Processing

After review:

You will receive our decision in writing
If approved, refunds will be processed within 14 business days
Refunds will be issued using the original payment method
Payment processor fees may be deducted from refund amounts

Service Modifications and Credits

Instead of cash refunds, we may offer:

Credit for future services (valid for 12 months)
Service modifications or alternatives
Additional revisions or improvements
Upgraded service packages

Project Milestones and Partial Deliverables

For projects with multiple milestones:

Refunds are calculated per completed milestone
Each milestone is considered a separate deliverable
Completed milestones are non-refundable unless quality issues are proven
Uncompleted milestones may be eligible for partial refund

Force Majeure and External Factors

Techily Fly is not liable for refunds in cases of:

Client bankruptcy or insolvency
Changes in client business circumstances
Third-party service failures beyond our control
Acts of nature, war, or government actions
Industry-wide technical issues or outages

Digital Product Refunds

For digital products (templates, presets, etc.):

7-day refund window from purchase date
Products must be unused and unmodified
Digital downloads are non-refundable once accessed
Technical issues will be resolved before considering refunds

Subscription Services

For recurring subscription services:

Cancellation takes effect at the next billing cycle
Partial refunds are not provided for unused portions
Service access continues until the end of the paid period
Downgrades may be processed with prorated adjustments

Client Cooperation Requirements

Refund eligibility requires:

Timely provision of required materials and feedback
Adherence to agreed communication channels and timelines
Reasonable response times (within 48-72 hours)
Professional conduct throughout the project

Projects significantly delayed due to client non-cooperation may not be eligible for refunds.

Dispute Resolution

If you disagree with our refund decision:

Provide additional evidence or documentation
Request a review by a senior manager
Consider mediation through a neutral third party
Final decisions rest with Techily Fly management

Policy Changes

Techily Fly reserves the right to modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting on our website. The policy applicable to your purchase will be the one in effect at the time of your transaction.

Contact Information

For questions about our Return and Refund Policy or to submit a refund request, please contact us:

Email: TechilyFly@gmail.com
Phone/WhatsApp: +91 88251 64657
Address: Techily Fly By AbdurRahman Ibn Ghufran, Ward No. 07, Lahsaniya, Khoripakar, Dewapur, Pachpakari, Patahi, Dhaka, Motihari, East Champaran, Bihar, India - 845427

Legal Compliance

This Return and Refund Policy complies with applicable Indian consumer protection laws and regulations. In case of any conflict between this policy and mandatory legal requirements, the legal requirements will prevail.